Refund policy

🏃 Return & Exchange Policy

30-DAY WEAR TEST GUARANTEE

We are committed to ensuring your complete satisfaction with your purchase. That’s why we offer a 30-day wear-testing period to make sure your new shoes meet your expectations. Take your shoes for a run or two, and if you're not convinced, we'll gladly exchange them for another model.

To request an exchange or return, please contact us at:
📧 customercare@therunnershigh.com
📞 (305) 255‑1500

Exchange Conditions:

• Exchange requests must be made within 30 days of the purchase date.

• A reason for the exchange is required.

• Customers are responsible for any shipping charges.

• If exchanging for a model of higher value, the customer is responsible for the price difference.

• To prevent abuse, customers are limited to 2 wear test exchanges per calendar year.

• The wear test guarantee is applicable only to footwear.

⚠️ Clearance / Final Sale Items:
Products marked as Clearance or Final Sale are not eligible for return, refund, or exchange. These items are sold as-is.

Additional Notes:

• Shipping charges are non-refundable.

Exchanges/Returns Mailing Address:

The Runner’s High
Attn: Returns
11209 S. Dixie Hwy
Miami, FL 33156